Chat Inbox
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Welcome to Chatinbox!
What's New
MESSAGING
Messaging Basics
Closing (and Opening) Chats
Customer Profile
Using Labels
Custom Fields
Agent Dashboard
MANAGING and REPORTING
Admin Dashboard
Performance
Customers
Settings
ZOHO CRM INTEGRATION
Summary
Integration
Customer Profile
Starting Chats from Zoho CRM
Automate Messages
Shopify Integration
Adding Chat Button to Your Shopify Store
Customer Profile
Order Details
Powered By
GitBook
What's New
Roadmap
Invekto VirtualPBX (Webrtc phone) integration
Chatbot for all channels
20 Jun 2022
Added
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Channel performance report
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Agent login report
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Changed
New fields for
Customer Report
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Started by customer
Last message from me
Time passed since the last message
Average response time
First response time
5 Nov 2021
Added
Block / unblock whatsapp numbers
Merge customers
20 Oct 2021
Added
New channels
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Facebook Messenger
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Instagram Direct Message
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Telegram
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Channel selection in
Performance reports.
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Zoho CRM
Workflow Rules integration
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15 Mar 2021
Added
Custom fields are in use now.
Custom Fields
04 Feb 2021
Fixed
Small fixes.
Changed
Chat button save button position changed for easy access.
Added
Get Contact and Lead's chats with a button in Zoho CRM. Planning to make this function work in Order's Detail and Customer's Detail pages in Shopify.
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Messaging Basics
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Contents
Roadmap
20 Jun 2022
Added
Changed
5 Nov 2021
Added
20 Oct 2021
Added
15 Mar 2021
Added
04 Feb 2021
Fixed
Changed
Added