What's New

Roadmap
Invekto VirtualPBX (Webrtc phone) integration 
Chatbot for all channels
20 Jun 2022
Added
​Channel performance report​
​Agent login report​
Changed
New fields for Customer Report​
Started by customer
Last message from me
Time passed since the last message
Average response time
First response time
5 Nov 2021
Added
Block / unblock whatsapp numbers
Merge customers
20 Oct 2021
Added
New channels
​Facebook Messenger​
​Instagram Direct Message​
​Telegram​
Channel selection in Performance reports.​
Zoho CRM Workflow Rules integration​
15 Mar 2021
Added
Custom fields are in use now.  
Custom Fields
 04 Feb 2021
Fixed
Small fixes.
Changed
Chat button save button position changed for easy access.
Added
Get Contact and Lead's chats with a button in Zoho CRM. Planning to make this function work in Order's Detail and Customer's Detail pages in Shopify.  
​