Starting Chats from Zoho CRM
You can start chat directly from Zoho CRM Lead or Contact page.
To start a Whatsapp chat or continue chatting with your customer;
  • Go to Details page for a Lead or Contact.
  • Press Start Chat with Chatinbox button.
You will see a pop-up widget;
Login to Chatinbox first, if you havent.
  • If you previously communicated with this customer;
    You will see Continue Chat button
  • If you are not contacted with this customer before;
    You will see a Start Chat button.
Type your first message
You can start chatting right in this pop-up window.
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